Refund policy

14-day automatic refund

You may request a full refund of any paid fee within 14 days of payment, for any reason. The 14-day period runs in Melbourne time (Australia/Melbourne) from the moment of payment.

Refunds are one click. Use the "Request a refund" link in your payment confirmation email or your bundle-delivery email. You don't need to explain yourself. The refund is processed to the original payment method within 3 business days (often sooner — Stripe typically reflects it on the card within 24 hours).

You don't need to return anything, delete anything, or re-confirm anything. You can continue to use your free complaint #1 regardless.

Auto-refund if we fail to deliver

If you pay for the complaint bundle and we have not delivered complaints #2 and #3 within a reasonable time, we refund the bundle fee automatically — regardless of the 14-day window. No request needed. The refund is issued to the card that made the payment and you'll receive an email from Graham explaining what happened.

Outside the 14-day window

After 14 days, the automatic path closes. You can still email graham@grahammarsland.com — every request is reviewed personally.

Free alternatives

AFCA is free to use directly at afca.org.au (phone 1800 931 678). Super Consumers Australia provides free guidance at takeyoursuperback.com. The Financial Rights Legal Centre (1800 007 007) provides free legal help to vulnerable consumers.

Questions? Reply to any of our emails, or email graham@grahammarsland.com. Return home.